Privacy Policy

Privacy policy

This Privacy Policy describes how your personal information iscollected, used, and shared when you visit or make a purchase (the “Site”).

Personal information we collect
When you visit the Site, we automatically collect certain informationabout your device, including information about your web browser, IPaddress, time zone, and some of the cookies that are installed on yourdevice. Additionally, as you browse the Site, we collect informationabout the individual web pages or products that you view, what websitesor search terms referred you to the Site, and information about how youinteract with the Site. We refer to this automatically-collectedinformation as “Device Information”.

We collect Device Information using the following technologies:
- “Cookies” are data files that are placed on your device or computerand often include an anonymous unique identifier. For more informationabout cookies, and how to disable cookies, visit
- “Log files” track actionsoccurring on the Site, and collect data including your IP address,browser type, Internet service provider, referring/exit pages, anddate/time stamps.
- “Web beacons”, “tags”, and “pixels” are electronic files used to record information about how you browse the Site.

Additionally when you make a purchase or attempt to make a purchasethrough the Site, we collect certain information from you, includingyour name, billing address, shipping address, payment information(including credit card numbers), email address, and phone number. Werefer to this information as “Order Information”.

When we talkabout “Personal Information” in this Privacy Policy, we are talkingboth about Device Information and Order Information.

How do we use your personal information?
We use the Order Information that we collect generally to fulfill anyorders placed through the Site (including processing your paymentinformation, arranging for shipping, and providing you with invoicesand/or order confirmations). Additionally, we use this Order Informationto:
- Communicate with you;
- Screen our orders for potential risk or fraud; and
- When in line with the preferences you have shared with us, provideyou with information or advertising relating to our products orservices.

We use the Device Information that we collect tohelp us screen for potential risk and fraud (in particular, your IPaddress), and more generally to improve and optimize our Site (forexample, by generating analytics about how our customers browse andinteract with the Site, and to assess the success of our marketing andadvertising campaigns).

Sharing you personal Information
We share your Personal Information with third parties to help us useyour Personal Information, as described above. For example, we useShopify to power our online store--you can read more about how Shopifyuses your Personal Information here: We also use Google Analytics tohelp us understand how our customers use the Site -- you can read moreabout how Google uses your Personal Information here: You can also opt-outof Google Analytics here:

Finally, we may also share your Personal Information to comply withapplicable laws and regulations, to respond to a subpoena, searchwarrant or other lawful request for information we receive, or tootherwise protect our rights.

Behavioural advertising
As described above, we use your Personal Information to provide youwith targeted advertisements or marketing communications we believe maybe of interest to you. For more information about how targetedadvertising works, you can visit the Network Advertising Initiative’s(“NAI”) educational page at

You can opt out of targeted advertising by using the links below:
- Facebook:
- Google:
- Bing:

Additionally, you can opt out of some of these services by visiting theDigital Advertising Alliance’s opt-out portal at:

Do not track
Please note that we do not alter our Site’s data collection and usepractices when we see a Do Not Track signal from your browser.

Your rights
If you are a European resident, you have the right to access personalinformation we hold about you and to ask that your personal informationbe corrected, updated, or deleted. If you would like to exercise thisright, please contact us through the contact information below.

Additionally, if you are a European resident we note that we areprocessing your information in order to fulfill contracts we might havewith you (for example if you make an order through the Site), orotherwise to pursue our legitimate business interests listed above.Additionally, please note that your information will be transferredoutside of Europe, including to Canada and the United States.

Data retention
When you place an order through the Site, we will maintain your OrderInformation for our records unless and until you ask us to delete thisinformation.

We may update thisprivacy policy from time to time in order to reflect, for example,changes to our practices or for other operational, legal or regulatoryreasons.

The Site is not intended for individuals under the age of 12.

Contact us
For more information about our privacy practices, if you havequestions, or if you would like to make a complaint, please contact usby e‑mail at or by mail using the detailsprovided below:

[Re: Privacy Compliance Officer]
Priceline Pharmacy Margaret River, 146 Bussell Highway, Margaret River WA 6285, Australia
Loading store locator from Stockist store locator...

Our brand's mission is to raise awareness on Topical Steroid Withdrawal Symptoms and to continue to develop products that nourish and heal the skin barrier, as opposed to thinning it, ultimately reducing the reliance on topical steroids and anti-biotics and helping to minimise the side-effects from the over-use of these products. We aim to change the way the symptoms of eczema, dermatitis and minor wounds are currently managed. Our purpose is to soothe, hydrate, heal and nourish the skin, using natural ingredients and botanicals. We want to give you healthy, glowing skin!

Topical steroids aren’t always an answer

And then came the side effects:

Damaged and over reactive skin that wouldn’t heal. Topical Steroid Withdrawal (TSW) symptoms wasn’t something I had come across until I saw it in my own son and came across the Topical Steroid Withdrawal group on Facebook.

Like many others, I had believed the only way forward was to keep using the strong steroids to suppress the eczema flare-up.

It wasn't until I came across the ITSAN website that it all made sense.

When we installed a compounding room in the pharmacy 3 years ago, I did more research and came across some amazing oils such as Manuka Oil, which is from the same plant as Manuka Honey, and used by the Maori tribes in New Zealand for centuries for their medical properties.

Propolis was another hero ingredient that offered many benefits such as being anti-septic, anti-inflammatory, antioxidant and supporting skin regeneration.

The results we got from my community and patients were just amazing. My son's skin started to improve to. These products were beneficial for all types of skin irritations such as eczema and dermatitis, blisters, cold sores, minor cuts and grazes, pimples, and even sunburn and minor psoriasis flare-ups.

It is from my personal experience and their positive feedback that the DermaGen by Botanical Chemist skincare brand was created.

Not just a moisturiser…

Our products target 5 different problem areas.

We get asked a lot what makes our products different from the rest. Well, it is simple... Some ointments mainly have liquid paraffin or white soft paraffin as their base. Other balms have coconut oil, or olive oil as their main ingredient. Whilst these ingredients do hydrate the skin by forming a barrier and preventing moisture loss, they don't have any healing, soothing, anti-septic or skin renewal properties.