Refund Policy

We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.

Tobe eligible for a return, your item must be in the same condition thatyou received it, unused, with tags, and in its originalpackaging. You’ll also need the receipt or proof of purchase.

To start a return, you can contact us at KarenCheah@pharmacymr.com.au If your return is accepted, we’ll send you a return shipping label, as wellas instructions on how and where to send your package. Items sent backto us without first requesting a return will not be accepted.


Damages and issues
Please inspect your orderupon reception and contact us immediately if the item is defective,damaged or if you receive the wrong item, so that we can evaluate theissue and make it right.


Exceptions / non-returnable items
Certain typesof items cannot be returned, like perishable goods (such as food,flowers, or plants), custom products (such as special orders orpersonalized items), and personal care goods (such as beauty products).We also do not accept returns for hazardous materials, flammableliquids, or gases. Please get in touch if you have questions or concernsabout your specific item.

Unfortunately, we cannot accept returns on sale items or gift cards.

Exchanges
The fastest way to ensure you get whatyou want is to return the item you have, and once the return isaccepted, make a separate purchase for the new item.


Refunds
We will notify you once we’ve receivedand inspected your return, and let you know if the refund was approvedor not. If approved, you’ll be automatically refunded on your originalpayment method. Please remember it can take some time for your bank orcredit card company to process and post the refund too.

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Our brand's mission is to raise awareness on Topical Steroid Withdrawal Symptoms and to continue to develop products that nourish and heal the skin barrier, as opposed to thinning it, ultimately reducing the reliance on topical steroids and anti-biotics and helping to minimise the side-effects from the over-use of these products. We aim to change the way the symptoms of eczema, dermatitis and minor wounds are currently managed. Our purpose is to soothe, hydrate, heal and nourish the skin, using natural ingredients and botanicals. We want to give you healthy, glowing skin!

Topical steroids aren’t always an answer

And then came the side effects:

Damaged and over reactive skin that wouldn’t heal. Topical Steroid Withdrawal (TSW) symptoms wasn’t something I had come across until I saw it in my own son and came across the Topical Steroid Withdrawal group on Facebook.

Like many others, I had believed the only way forward was to keep using the strong steroids to suppress the eczema flare-up.

It wasn't until I came across the ITSAN website that it all made sense.

When we installed a compounding room in the pharmacy 3 years ago, I did more research and came across some amazing oils such as Manuka Oil, which is from the same plant as Manuka Honey, and used by the Maori tribes in New Zealand for centuries for their medical properties.

Propolis was another hero ingredient that offered many benefits such as being anti-septic, anti-inflammatory, antioxidant and supporting skin regeneration.

The results we got from my community and patients were just amazing. My son's skin started to improve to. These products were beneficial for all types of skin irritations such as eczema and dermatitis, blisters, cold sores, minor cuts and grazes, pimples, and even sunburn and minor psoriasis flare-ups.

It is from my personal experience and their positive feedback that the DermaGen by Botanical Chemist skincare brand was created.

Not just a moisturiser…

Our products target 5 different problem areas.

We get asked a lot what makes our products different from the rest. Well, it is simple... Some ointments mainly have liquid paraffin or white soft paraffin as their base. Other balms have coconut oil, or olive oil as their main ingredient. Whilst these ingredients do hydrate the skin by forming a barrier and preventing moisture loss, they don't have any healing, soothing, anti-septic or skin renewal properties.